Payment Terms

Accepted Payment Methods

We accept the following payment methods for all stages:

• Bank transfer (EFT), preferred
• Credit or debit card (Visa, Mastercard)
• BPAY (where available)

Payment details and references will be provided on your tax invoice. Please include your invoice number when making a transfer.

Invoicing

A tax invoice will be issued for each payment stage. Invoices will be sent electronically to the email address provided at the time of booking. All amounts shown include GST where applicable.

Deposit Refund Policy

We understand that circumstances change. Our deposit refund policy is as follows:

• Cancellation more than 5 business days before installation: Full deposit refund.
• Cancellation within 5 business days of installation: The deposit is non-refundable to cover scheduling and equipment ordering costs.
• HelioFlo-initiated cancellation or scheduling change: Full deposit refund or rescheduling at no additional cost.

Late Payments

Timely payment at each stage helps us complete your installation without delay. If a payment is not received by the agreed date:

• We will contact you to confirm receipt or resolve any issue
• Installation or commissioning may be paused until payment is cleared
• Interest may be applied on overdue balances at the rate permitted under applicable law

If you anticipate difficulty making a payment, please contact us as early as possible; we will do our best to work with you.

Additional Works & Pricing Exclusions

Your quote covers the supply and installation of the agreed solar battery system. The following items are not included in the standard quote price and will be itemised separately if required for your installation:

• Additional meter works: Any meter upgrades or replacements required by your network distributor are outside the scope of the standard installation and will be quoted separately.
• Back-up power feature — $500: Enables battery back-up on up to 2 circuits (light and fan only), subject to a total load limit of 17–20 A. This must be requested prior to installation.
• Bollards and smoke alarm: Required for all garage installations to meet building and safety code requirements. Applicability will be confirmed during your site assessment.
• Canopy: Required where the battery is installed outdoors in a location with direct north-facing sun exposure, to protect the unit from heat and UV degradation.
• Extended cabling: Your system includes 5 m of cabling as standard. As a goodwill gesture, HelioFlo will supply up to 10 m at no additional cost. Any cabling required beyond 10 m is charged at $50 per metre.

Questions or Disputes

If you have any questions about your invoice or wish to raise a dispute relating to payment, please contact us directly:

For broader service concerns, refer to our Complaints Handling Policy.